> For the complete documentation index, see [llms.txt](https://sbscripts.gitbook.io/sb-scripts/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://sbscripts.gitbook.io/sb-scripts/sb-vip/troubleshooting.md).

# Troubleshooting

**Purchases aren't showing in the admin panel**

* Check that `sv_tebexSecret` is set in `server.cfg` and that the server shows as connected in Tebex.
* Check that the game server command on the package matches `sbvip_purchase {transaction}|...` exactly.
* Check that the command is set to run even when the player is offline.

**A player redeemed a code but got 0 tokens**

* The Tebex package name doesn't match any package in `/vipadmin > Tebex packages`. Look under **Bought on Tebex but not set up**, click **Set up**, and the player can redeem again.

**"Transaction not found"**

* The player may have mistyped the ID, or Tebex hasn't sent the purchase yet. Wait a minute and try again.

**Items aren't being given**

* Make sure the item exists in your inventory's item list.
* Set `Config.Debug = true` to print any SB Bridge call that failed, and check SB Bridge's own debug output.

**Players get kicked by the anticheat when entering the shop or test driving**

* Set `Config.Anticheat` to `'sbanticheat'`, or to `'custom'` and fill in `anticheat.lua`.

**A message says `Config.<something>` is missing**

* A section was removed from `config.lua`. Restore it from the original file.

**The shop doesn't open**

* Make sure the folder is named exactly `sbvip`.
* Make sure `ensure sbvip` comes after your framework, inventory and oxmysql.